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Terms of Use

Introduction


The terms and conditions for use of the Rock Chic website are detailed below and should be read carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Please note, any use of this website or purchase made through this website constitutes an agreement to abide by the terms and conditions detailed below which shall override any other terms and conditions. Any contracts or agreements formed between you and us by means of this website shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.




Online Shopping


We have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the Delivery Information and Returns Policy.




Contact Details


Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and despatch confirmations will be sent to the email address you provide. In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.




Orders


Once you have completed the checkout process we will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock

  • Our inability to obtain authorisation for your payment

  • The identification of a pricing or product description error

  • Your not meeting the eligibility to order criteria set out in the main Terms & Conditions

  • Your order not passing our verification checks.

When your order is placed, the funds for your order will be ‘pending’ ready for us to ‘collect’ when we despatch your order.

Pending funds means the amount of authorised money is set aside, away from your available balance and the amount is not debited completely until the day of despatch. Goods will not be despatched until payment collection has been successful.

PROCESSING TIME

Rock Chic requests that you allow upto 48 hours for your order to be picked, packaged with care and shipped to your delivery address.We will contact you if there is any reason this timeline will be exceeded.

RESTRICTIONS

Rock Chic do not ship on weekends / public holidays, unless the express shipping option has been selected and paid for.




Tracking Orders


If you have selected a residential or business address for delivery, once you have received your order confirmation your delivery will be due in accordance to the delivery option you have selected. All deliveries will be accompanied with a tracking number, supplied once despatch has been completed.

If your order has not been received within the agreed times (see your despatch note for confirmation of this) then you will be able to contact us via email at contact@rockchic.tv or by calling +44 7305 873241 to track your order.




Expected Arrival of Deliveries


All orders received online at Rock Chic are processed and, depending on stock availability, are despatched as promptly as possible and normally delivered in 1-3 working days (UK Mainland). Please see the delivery information on the product pages for more specific information.

Where any products have a longer delivery time of 48 hours, our customer experience team will contact you by email to confirm the approximate date of despatch.

Delivery times stated are subject to order approval. All deliveries will be accompanied with a tracking number, supplied once despatch has been completed.




Delivery Address


All deliveries will be made to you at the addresses specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

A signature may be required to receive the order and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

If you decide to have your order delivered to a different address than your own, a signature may still be required and the general conditions of delivery will remain unchanged.




Lost Packages


Even though packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our customer experience team if you think this may be the case with your order.

Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Rock Chic




Order Payment


Our Payment gateway suppliers will contact your payment card company for authorisation when you place your order. Your payment card will then be debited when we pick your order for despatch. We accept the following cards for payment: American Express, Mastercard and Visa. The total amount you pay is unaffected, regardless of the payment method used.

We take every reasonable care to ensure that your order and subsequent transactions are conducted in a secure environment. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/debit card account.




Validation Checks


All credit, debit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the Rockchic.tv website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order, or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information.

All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.




Gift Cards


Our gift cards expire 6 Months after the date of purchase. As standard only one gift card can be used per transaction online, however if you have received mutliple Rock Chic gift cards for a special occasion and wish to combine them together then please reach out to us and we will do our utmost to make this work for you. The card cannot be used to purchase other gift cards, and cannot be used retrospectively to pay for orders already purchased.

Rock Chic is unable to replace a physical card if it is lost or stolen, however you may download a copy from the original order placed.




Prices and Charges


We try to ensure that all product information and pricing displayed on this website is correct and up to date at the time you place an order. We verify pricing at despatch and in the event of an error the following policies will apply:

  • Actual price lower than price shown at time of ordering - at our discretion we will charge you the lower amount and despatch the product.
  • Actual price higher than price shown at time of ordering - we will either contact you to discuss whether you wish to continue with the order, or cancel the order and send you an email confirming the cancellation.
  • All prices shown on the website reflect the fact that Rock Chic does not charge VAT.
  • All delivery charges are shown as a separate line item on the order summary page.




Sale Items


  1. This offer is available for a limited period only.
  2. This offer applies to selected items only, while stocks last and are subject to availability.
  3. No cash alternative can be offered.
  4. Sale items may not be sent in their original packaging - this is reflected in the sale price.
  5. Rock Chic reserves the right to withdraw this offer at any time.
  6. Offer cannot be used in conjunction with any other offer, promotion, promotion code or discount unless specifically detailed on the product page.
  7. Only one discount can be used per single transaction.
  8. Delivery is subject to stock/size availability and usually within 1-5 working days.




Availability


All products and/or services displayed on this website are subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is unavailable when we come to despatch your order, we will contact you either by phone or email.




Website Errors


We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.

We present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.




Special Orders


We are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Rock Chic but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.




Copyright Trade Marks and Site Content


Rock Chic are the owners of the copyright of this site and all materials on this site including content, design, text, graphics and photographs, unless specifically detailed.

You may download and print content from this site for media related purposes or for your own personal use only. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where this material is reproduced, published, broadcast or otherwise issued to others the source and copyright status must be acknowledged. The permission to reproduce Rock Chic press releases does not extend to any material on this website which is identified as being the copyright of a third party. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site (including reproductions, publication, alteration, distribution, broadcast or any other exploitation except as above) without our written permission.




Disclaimers


This site is provided on an "as is" basis without making any warranties or representations of any kind with respect to this site or its contents and Rock Chic disclaims all such representations or warranties. In addition Rock Chic makes no representations or warranties about the accuracy or completeness of the information contained on this site. These disclaimers do not exclude Rock Chic liability for matters which may not be excluded under any applicable national law.

Neither Rock Chic nor any of its directors, employees or agents will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties. Rock Chic does not exclude any liability for death or personal injury resulting from its negligence or the negligence of its directors, employees or agents.

Rock Chic cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.





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