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Returns Policy
Introduction
Here at Rock Chic we want you to be 100% satisfied with every treasure you purchase, 100% of the time. We also appreciate that occasionally things happen and there may be a reason you need to return your purchase. Rock Chic offers returns on any product purchased from our site providing we are notified within 14 days. The remainder of our returns policy can be viewed below.
Reach out to us on:
email - contact@rockchic.tv
phone - +44 7305 873241
Please Note: Any earrings purchased can not be refunded if original packaging and seal have been broken due to hygiene regulation.
Damaged / Faulty Items
Shipping Refund
Restocking Fee
All returns which are not damage related will incur a 10% restocking fee which will be deducted from the refund balance due.
Returns Timelines
If your item is not damaged or faulty you have 14 days to request a refund for any item purchased.
You must then ensure the item is returned and received by Rock Chic within 14 days of requesting a refund. Providing these requirements are met then a refund will be issued within 14 days of receiving the returned item.
Returns Address
9 Jubilee Terrace
Shaw Lane
Stoke Prior
Bromsgrove
Worcestershire
B60 4EN
United Kingdom
Your statutory rights are not impacted by this returns policy.