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Privacy Policy

Introduction


Here at Rock Chic, we take your privacy and security seriously. This Privacy Policy, along with our Cookies Policy, explains how we use and protect any personal data that we collect from you, or that you provide to us.

We want this policy to reassure you that we are completely committed to keeping your information safe, but if you have any questions you want to ask us, please email us at contact@rockchic. When shopping with us and using this website, the data controller is Rock Chic.




Changes to the policy


We may change our Privacy policy from time to time. If or when changes are made we’ll include them here, so be sure to check back occasionally.




Our principles


When handling your personal data, we will always comply with the obligations set out in the Data Protection Act 1998 (the DPA) and the General Data Protection Regulation (the GDPR) from 25th May 2018. We also promise to do the following:

  • We'll only collect and use your information where we have your permission to do so.
  • We'll be transparent in our dealings with you and tell you how we’ll collect and use your information. If we collect your information for a purpose, we'll only use it for that purpose, unless you’ve been otherwise informed and given your permission where relevant.
  • We won’t ask for more information than we need for the purposes for which we’re collecting it.
  • We'll update our records when you tell us that your details have changed.
  • We'll periodically review your personal information to ensure we don’t keep it for longer than is necessary.
  • We'll ensure that your information is securely disposed of at the end of the appropriate retention period.
  • We'll observe your rights under applicable privacy and data protection laws and will ensure that queries relating to privacy issues are dealt with promptly and transparently.
  • We'll train our staff on their privacy obligations.
  • We'll ensure we have appropriate physical and technological security measures to protect your information regardless of where it’s held.




Sharing your information


We will never sell your personal information, but there are occasions where we need to share it with trusted third parties, in order to meet our obligations to you and provide certain services.

What types of third parties do we share your data with?

  • Couriers and delivery partners, so we can send your order to you
  • Fraud prevention services, to protect you and us from fraud
  • Payment providers who we partner with for payment services, such as finance and credit/debit card processing
  • Technology partners that help service our website and key business systems
  • Other service agencies who we carefully select to provide support for things like advertising and marketing
  • Any third party that requires us to disclose personal information in order to comply with legal, regulatory and statutory obligations, such as a law enforcement agency

Please be assured that when we outsource any processes, we ensure that these companies have adequate security measures in place. We’ll also require them to comply with privacy principles as part of our contract with them.

When using our website, we also use third-party tracking services to help monitor advertising and sometimes, to personalise the ads you see on other sites. You can read more about this in our Cookie Policy




Other third-party websites


Our website may, from time to time, contain links to and from third-party websites, such as the Brands we work with. If you follow a link to any of these websites, please note that these websites have their own privacy policies, which we would advise you to check before submitting any personal data.

How we store and protect your information-

The security of your data is extremely important to us and we have various measures in place to ensure we’re doing all we can to protect it.

All details held in the ‘my account’ section of the website (for registered customers) are password-protected.

We serve all of our pages securely using the https secure technology to encrypt the data you enter and prevent unauthorised access.

We tokenise payment information to ensure this data isn’t accessible within our systems.

We also regularly test the robustness of our IT systems to identify any vulnerabilities.

We may monitor the use and content of emails, calls and secure messages sent from and received by us, in order to detect the transmission of computer viruses and attempts to prevent this website or its services from working.




How long we keep your information


We’ll retain your information for as long as is required to carry out the relevant services it was collected for, or for as long as you keep your account with us.

There may be certain legal requirements for us to keep some data longer than this, but it will continue to be managed in accordance with this Privacy Policy.




Your rights


You have various rights over the personal information we hold about you.

  • You can request to access the data.
  • You can correct any incorrect or incomplete information we hold.
  • You can request that we delete, remove or stop processing your data.
  • You can withdraw your consent, or change your preferences, for marketing communications.
  • If you wish to do any of these things you can contact our customer services team at contact@rockchic.tv or by calling +44 7305 873241.

Opting out of Marketing Communications-

You can opt out at any time by doing one of the following:

  • If you’re registered online, you can login to your account and change your preferences.
  • You can click the ‘unsubscribe’ link in any of our Marketing emails.
  • You can Contact Us using our online form, or email us at contact@rockchic.tv
  • You can call us on +44 7305 873241 and speak to our Customer Services Team. They are available Monday to Friday, 9am-5pm.
If you have concerns about the way we handle your personal data, you can contact the Information Commissioners Office.




Comments and questions


We welcome any feedback you may have, so if you have any questions or comments about this Privacy Policy please contact our Data Protection Officer via the following details:

Email: contact@rockchic.tv

Phone: +44 7305 873241




How and why we collect information


There are various ways in which we’ll collect information from you, such as:

  • When you shop with us, online, or on the phone
  • When you register to create an account with us online
  • When you enter a competition or prize draw
  • When you purchase or redeem a Rock Chic Gift Card
  • When you complete a survey or questionnaire
  • When you signup to receive emails from us online, or over the phone
  • When you start a purchase online but don’t complete it
  • When you write a product review
  • When you contact our Customer Services team
  • When you talk to us on Facebook, Twitter, Instagram, or any other social media channel

The information we collect and how it’s used can include:

Your contact details (name, telephone number, email address, billing address, delivery address)

  • To deliver your order
  • To discuss and send updates about your order or purchase
  • To discuss an enquiry or complaint with you
  • To carry out necessary fraud checks
  • To send you offers, news, inspiration and other updates (if you’ve opted in to these communications)
  • To send you an electronic copy of your receipt
  • To invite you to complete a survey when you have made a purchase in-store

Your transactional and browsing details (purchased items, items you’ve saved to your ‘favourites’, items you’ve added to your bag, where you purchased)

  • To make product recommendations
  • To enhance and personalise your shopping experience
  • To send you reminders of your shopping bag or favourites list
  • To meet our contractual obligations for things like refunds and exchanges
  • To help us understand how you use our website

Your device details (IP address, location, device details)

  • To deliver the best shopping experience for your phone/laptop/tablet
  • To carry out necessary fraud checks

Your payment information, your payment card’s expiry date and last 4 digits, card number and CV2, are taken by our secure payment gateways (Paypal and Stripe) and stored against a token which we use to process your payment without needing to know your card details.

  • To carry out necessary fraud checks
  • To process payments and refunds

Your interactions with us (emails you send to us, chat transcripts you have using our Live Chat service, phone calls you have with us)

  • To ensure we’re providing you with the best service possible
  • To assist with training and development of our people
  • To support with complaints
In addition to the data outlined above, we also use Cookies to gather anonymous information, which makes our website more efficient to use and helps us improve the quality of your shopping experience. All the Cookies we use do not contain any personal or confidential information. You can find out more by reading our Cookie policy.